What does SBI stand for in structured feedback documentation?

What does SBI stand for in structured feedback documentation?

• A. Situation, Behavior, Impact.
• B. Situation, Behavior, Intervention.
• C. Strategy, Behavior, Insight.
• D. Situation, Benchmark, Indicator.

Answer: (A)

Structured feedback documentation uses three elements: Situation, Behavior, Impact. Situation gives the context of when and where the event occurred, so everyone shares the backdrop. Behavior records the specific actions you observed, stated plainly without judging intent. Impact explains what happened because of those actions—the effect on the team, the project, or outcomes. This combination keeps feedback clear, observable, and actionable, so the recipient knows exactly what to adjust and why it matters. The other terms describe things like plans, approaches, understanding, or metrics, which don’t align with describing an observed action and its consequence in feedback. For example, in the morning stand-up, you interrupted teammates while they were speaking, and that slowed decision-making and reduced participation.

Structured feedback documentation uses three elements: Situation, Behavior, Impact. Situation gives the context of when and where the event occurred, so everyone shares the backdrop. Behavior records the specific actions you observed, stated plainly without judging intent. Impact explains what happened because of those actions—the effect on the team, the project, or outcomes. This combination keeps feedback clear, observable, and actionable, so the recipient knows exactly what to adjust and why it matters.

The other terms describe things like plans, approaches, understanding, or metrics, which don’t align with describing an observed action and its consequence in feedback. For example, in the morning stand-up, you interrupted teammates while they were speaking, and that slowed decision-making and reduced participation.